This is mad.
At the end of November I received a reminder that the TV Licence was due for renewal and that the payment would be taken by Direct Debit. OK. Problem. The TV Licence was in Davy's name and the bank they would be trying to take the Direct Debit from had been closed.
You would think that this would easy to recitify. One 'phone call links me to an automated system with 6 selections all with 6 additional lists option. Several minutes later I finally get me through to "an adviser" who "advised" me that it was too difficult to change this. The best plan was to apply for a new licence in my name when the licence expires.
1st December, exiry day, I go through the same routine. Name changed, OK, new direct debit form will be sent out. Brilliant.
Yesterday (14th December) I realise that I haven't had the new direct debit form. Coincidentally I also receive a voice mail advising me that the direct debit had been cancelled, asking if I wanted to set it up again?
So..onto the 'phone again, through the same routine to be eventually connected to "an adviser" who would not listen to my sad tale of woe and insisted that the licence WAS in my name and HAD been paid. I tried to explain that this was not possible and I had even received a voice mail tell me this. He said that it wasn't him that had 'phoned and that his computer told him a payment had been taken. I again explained that this was not possible because the account that the direct debit had been set up in was now closed.
We then went into a vortex, me saying my script, him endlessly repeating his. I ended up so stressed out that I shouted down the 'phone "the least you could do would be to say "sorry you have been troubled by this at this traumatic time in your life, I'll look into it and 'phone you back"". But this tough cookie told me that he had worked in this job for 15 years and he knew how things went. The licence, in my name, had been paid. So be it. Watch this space.
Where do they get these characters from and how can they hide for 15 years without getting the sack?
Oh! and I should mention that I have just written an update on my travel blog http://www.travelpod.com/z/retiredandcrazy/1/1292398080.
Bob Hope - "A bank is a place that will lend you money if you can prove that you don't need it."
9 hours ago