Monday, 9 November 2009


When the consultant said last Thursday that he wanted OG admitted to hospital "urgently at the beginning of the week” I was relieved, but I had a feeling of foreboding when he then added “if you don’t hear from the ward ring them on this number”.

At lunchtime I hadn’t heard so I rang. “Your husband is not on our list, have you rang Admissions?” “No” “OK, I’ll ring them and ring you back.” Whew!

Two hours later I enquire again “No we haven’t heard anything yet, let me give you a number to ring” “Who will I be speaking to?” “The bed manager”

The bed manager’s number is on voice mail with a message to say that the office closes at 1500. The time is 1410! But, the message adds, in the case of emergency ring this number. I ring.

“No you don’t want this number, let me give you another number” “If you are going to give me the number for the bed manager, I’ve already tried that and it’s on voice mail” “No, this is the Neurology Bed Manager”

I ring the number “Ah, you actually need to ring this number” “I’ve already tried that, they are on voice mail and their office closes at 1500” “No it doesn’t they’re there until much later than that, try again I’m sure they are there”.

I try again and this time I get through “No, he’s not on our list you need to speak to --- ----- on R3” “But he is going to ward A4” “I know, but she is the person you need and she's in R3 at the moment. Unfortunately, I don’t have her number”. The person sitting beside her confirms this and asks “is that Mrs Cordner? I spoke to her a while ago” “Oh, apparently you just spoke to my colleague the neurolgy bed manager. She confirm that you do need to speak to ----”.

I track her down “I’m sorry, he’s not on the list”. Well, enough was enough. Until this time I had been just about holding things together, but this was the last straw. I broke down. “Please, please don’t put me through to someone else, I have a desperately sick husband. The consultant said he needs urgent treatment. I can't keep being batter around the system like this” “Oh, the consultant did say that he had a patient that needed urgent admission, that must be your husband. I’m just going over to Ward 4A now, leave it with me, I’ll ring you back”.

Miraculously this kind lady did ring me back. “The consultant isn’t here today, but he left instructions with his Registrar. I’ve just tracked him down and your husband will be admitted. The ward will ring you when there is a bed free.” Round and round and round and round. Like I said once before, the whole system is screwed!


DogLover said...

R&C - I've just had a very enjoyable day and I nearly broke into tears when I read your blog. You have enough on your plate without having to get on to this ridiculous roundabout. I'm so sorry for you both.

Maggie May said...

I am so sorry....... this really got to me too and it isn't the way to treat anybody.
I am hoping by now that you have had some answers that are positive and helpful.

Nuts in May

Mimi said...

Isn't this ridiculous! The amount of time wasting and frustration involved is just unbelievable. It's worse here in Ireland. I think a good supermarket manager would do a better job.
So sorry you had to put up with that kind of inefficiency, and I hope he's now safely in there.

Anonymous said...

I'm in tears. What an ordeal. Can't you just show up in an emergency room and be taken care of or call 911, send an ambulance and EMTs. There's gotta be a way. You are so brave putting up with all this. CALL THE QUEEN, somebody help! Flagmaker